# Why MijnEvent masks buyer e-mail addresses in the dashboard — MijnEvent [Home](https://mijnevent.app/en) / [Blog for event organizers](https://mijnevent.app/en/blog) / Why MijnEvent masks buyer e-mail addresses in the dashboard privacy gdpr security organisers # Why MijnEvent masks buyer e-mail addresses in the dashboard Privacy by design: buyer e-mail addresses aren't on full display in the dashboard, but they're still findable when you need them. [Jasper Koers](https://mijnevent.app/en/author/jasper-koers) · 11 February 2026 · 3 min read ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/privacy-email-masking.webp) Photo: [A J.](https://unsplash.com/@antoinejulien?utm_source=MijnEvent&utm_medium=referral) / [Unsplash](https://unsplash.com/?utm_source=MijnEvent&utm_medium=referral) In short - Buyer e-mail addresses are masked by default in the dashboard (for example j•••••@gmail.com), following the GDPR principle of data minimisation. - You can still find a buyer by searching the full, exact address (case does not matter); searching part of an address returns no buyer results. - The full address can be revealed via a "Show e-mail address" button on the order page, and every reveal is recorded in the audit log: who requested it and when. - Visitors can download their own data and request account deletion, and temporary data such as expired login links and one-time codes is wiped automatically every day. # You shouldn't see personal data by default As an organiser you manage the data of hundreds, sometimes thousands of visitors. That comes with responsibility: under the GDPR you may only process personal data for a clear purpose, and you shouldn't expose more of it than necessary. That principle is called **data minimisation** — and it's exactly why MijnEvent masks buyer e-mail addresses by default in the dashboard. In practice: when you browse your orders or visitor list, you no longer see full e-mail addresses, but a masked version like `j•••••@gmail.com`. # Why is that smarter? Having every visitor's e-mail address on full display is an unnecessary risk: - **Smaller exposure.** If someone glances over your shoulder, or a laptop is left unattended, not every address is instantly out in the open. - **No harvesting.** Nobody can scroll through your lists to copy a complete address list in one go — for unsolicited mail, for example. - **Deliberate use.** You only see an address when you actually need it, not as a by-product of normal navigation. At the same time we don't want to get in your way. Sometimes you *must* be able to reach a buyer — for a cancelled event, a refund, or a question at the door. So masking isn't the same as hiding. # Still findable: search by the exact address If you know a visitor's e-mail address, you can still find them. Type the **full** address in the search bar (case doesn't matter) and their order and tickets appear. What's no longer possible is searching on part of an address to browse around. So you only find someone if you already know who you're looking for — not by fishing. # And when you really need the full address? On the order page there's a **"Show e-mail address"** button. One click and you see the full address. The difference with other systems: that reveal is recorded in your organisation's **audit log** — who requested the address and when. Legitimate access stays possible *and* accountable. # Part of a broader privacy foundation E-mail masking doesn't stand alone. MijnEvent is built to be privacy-friendly in more ways: - **Visitors can download their own data** (access and portability) and **request account deletion**. On deletion we anonymise the personal data while keeping orders for administrative reasons. - **Temporary data is cleaned up automatically.** Expired login links, one-time codes and old sessions (with IP address) are wiped daily — data doesn't linger longer than needed. - **Removing an inspector** wipes their personal data while keeping the check-in history intact. # In short SituationWhat you seeBrowsing listsMasked address (`j•••••@gmail.com`)Searching the exact addressThe buyer and their ticketsSearching part of an addressNo buyer resultsClicking "Show e-mail address"Full address — and logged in the audit trailAt MijnEvent privacy isn't an afterthought but a design choice. Just like accessibility, it's simply part of the deal. Frequently asked questions ## Frequently asked questions ## Can I still find a buyer when the address is masked? Yes. Type the full e-mail address in the search bar (case does not matter) and their order and tickets appear. Searching on part of an address is no longer possible. ## Can I still see the full e-mail address when I really need it? Yes, via the "Show e-mail address" button on the order page. That reveal is recorded in the audit log, including who requested it and when, so legitimate access stays possible and accountable. ## Why are e-mail addresses masked by default? Because of data minimisation under the GDPR: you should not expose more personal data than necessary. It shrinks the exposure if a laptop is left unattended and stops anyone harvesting a complete address list in one go. [ Back to blog ](https://mijnevent.app/en/blog) MijnEvent ## Read more [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/betaalkosten-bij-ticketverkoop-de-tweede-rekening.webp) pricing MijnEvent · 3 August 2026 · 8 min read ## The second bill: what payment processing really adds to your ticket sales When comparing ticketing platforms, organisers look at the platform fee. But there is a second bill: the cost of the payment itself. What it is, how it adds up, and why it scales with orders rather than tickets. ](https://mijnevent.app/en/blog/payment-costs-ticket-sales-the-second-bill) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/meertalige-ticketverkoop-bezoekers-kiezen-hun-taal.webp) dashboard Jasper Koers · 30 July 2026 · 4 min read ## Multilingual ticket sales: your visitors now pick their own language Tell your dashboard which languages your visitors speak and the entire sales side follows: ticket pages, e-mails, storefronts and FAQs. Visitors get the right language automatically and can switch with one click. ](https://mijnevent.app/en/blog/multilingual-ticket-sales-visitors-choose-their-language) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/automatic-membership-renewal-dutch-law.webp) memberships Jasper Koers · 27 July 2026 · 6 min read ## Automatic membership renewal: collecting fees within Dutch renewal law Automatic renewal saves your club a pile of chasing work, but the law has rules about cancelling. Here is how renewal works in MijnEvent, and how to keep it clean. ](https://mijnevent.app/en/blog/automatic-membership-renewal-dutch-law) MijnEvent ## Ready to get started? Create a free account and sell your first tickets today. [Start free](https://mijnevent.app/registreer) [Pricing](https://mijnevent.app/en/pricing)