# Frequently asked questions — MijnEvent — MijnEvent Frequently asked questions # Frequently asked questions Everything organisers and visitors want to know about MijnEvent — from pricing and payments to privacy and technology. Question not listed? Feel free to get in touch. # Categories - [About MijnEvent](#faq-general) - [For organisers](#faq-organisers) - [For visitors and buyers](#faq-visitors) - [Payments and Mollie](#faq-payments) - [Privacy and security](#faq-privacy) - [Technical and integrations](#faq-technical) Frequently asked questions ## About MijnEvent What MijnEvent is, who it is for and how it works. ## What is MijnEvent? MijnEvent is a Dutch ticketing platform that lets organisers independently create events and sell tickets from their own subdomain. Visitors buy tickets securely and instantly receive an e-ticket with a QR code. The platform is built in Drenthe and focused on the Dutch and European market. ## Who is MijnEvent for? For anyone who organises events: from festivals, parades and concerts to club nights, theatre and business gatherings. Both professional organisers and volunteers can get started without any technical knowledge. ## How does MijnEvent work in short? You register your organisation, connect your own Mollie account, create an event with ticket types and publish it. Visitors buy tickets that land directly in your account; at the door you scan the QR codes with the check-in app. ## What does MijnEvent cost? You only pay per ticket sold. Pay as you go costs € 0.50 per ticket with no fixed costs; on the Organiser plan you pay € 14.95 once per event plus € 0.25 per ticket. Free tickets (priced € 0) are always free of charge. The pricing page has all the details and a calculator. ## What makes MijnEvent different from other ticketing platforms? The money from your ticket sales lands directly in your own Mollie account — MijnEvent never holds it. The platform fee is a low, flat amount per ticket instead of a percentage of the ticket price, and WCAG AA accessibility is standard rather than an afterthought. ## Do I need technical knowledge to start? No. You set everything up through a clear management dashboard, without coding. Connecting Mollie and creating an event only takes a few minutes. ## Which languages does MijnEvent support? You can serve your visitors in eleven languages: Dutch, Flemish, English, German, French, Spanish, Italian, Polish, Ukrainian, Simplified Chinese and Frisian. You tick which ones you offer; visitors get their browser language and can switch. Your own event texts are translated automatically too. The dashboard itself is Dutch and English. ## Read more - [See the pricing](https://mijnevent.app/en/pricing) - [All features](https://mijnevent.app/en/features) - [About MijnEvent](https://mijnevent.app/en/about) - [Blog: money straight to your own account](https://mijnevent.app/en/blog/who-holds-your-ticket-money) Frequently asked questions ## For organisers From registering your organisation to payouts, statistics and bespoke plans. ## How do I create an organisation or account? Register your organisation on the sign-up page. You choose a name, automatically receive your own subdomain and log in with a magic link — no password. After that you set up your first event. ## How do I set up an event? In the management area you create an event with a name, date, location and description, add ticket types and publish it. Publishing is only possible after you connect your Mollie account, so payments work correctly from the start. ## Which ticket types can I create? You can create unlimited ticket types with their own price, capacity and optional service fees. Capacity groups let multiple types share one pool of availability, and time slots spread visitors across time windows. ## Can I create discount codes? Yes. You create discount codes with a fixed amount or a percentage, a validity period and a maximum number of uses. ## How do payouts work? Payments flow through your own Mollie account, so you receive the money directly — minus the MijnEvent platform fee, which is settled automatically via Mollie. We never debit from your account. ## What does cancelling or refunding tickets cost? MijnEvent charges no extra refund fees: you issue refunds free of charge from your own Mollie account (Mollie may charge its own transaction fees). The platform fee already settled on the sold ticket is not returned by MijnEvent. ## Can I see sales statistics? Yes. The management area shows real-time sales, revenue and check-in statistics, filterable by period, event or ticket type. You can also export them as CSV, but we recommend reading everything you can inside the admin screen itself: a downloaded file sits outside your login and your log. If you do export, you get an encrypted zip with the password by email, and every download is logged with a hash in your activity log. Missing an analysis that only a CSV can give you? Email info@mijnevent.nl — we will look at building it into the admin screen. ## Does MijnEvent support ticket resale? Yes, secure peer-to-peer resale can be enabled per ticket type. The buyer pays through Mollie, the seller is automatically refunded and the old ticket becomes invalid. Resale does require that your Mollie account allows it. ## Can I use my own branding or whitelabel? The sales environment automatically adopts your logo and colours. Full whitelabel — selling without the MijnEvent brand — is available on the bespoke (Maatwerk) plan. ## What is the bespoke (Maatwerk) plan? Maatwerk is for high-volume organisers: a negotiated rate from € 0.01 per ticket, plus custom branding or whitelabel, dedicated support and room for bespoke integrations. The public events API, the embed widgets and the MCP integration are included on every plan. ## Can I also sell tickets at the door? Yes. With the box-office and door-sales feature you sell tickets on the spot; they end up in the same administration and check-in as your online sales. ## Read more - [For organisers](https://mijnevent.app/en/organizers) - [Pricing and plans](https://mijnevent.app/en/pricing) - [Blog: creating your first event](https://mijnevent.app/en/blog/creating-your-first-event) - [Blog: create discount codes](https://mijnevent.app/en/blog/create-discount-codes) - [Blog: enable resale as organiser](https://mijnevent.app/en/blog/enable-resale-as-organiser) - [Blog: selling tickets at the door](https://mijnevent.app/en/blog/door-sales-sell-tickets-at-the-entrance) Frequently asked questions ## For visitors and buyers Buying tickets, receiving your e-ticket, cancelling, reselling and gift cards. ## How do I buy tickets? On the organiser's event page you choose your ticket types and quantities and check out. You do not need an account or a password. ## How do I pay? You pay securely through Mollie. Which payment methods are available is entirely the organiser's choice — MijnEvent has no control over this. The organiser decides via their own Mollie account which methods to offer, such as iDEAL | Wero, credit card, Bancontact and more. ## How do I receive my ticket? Right after payment you receive your e-ticket by email, with a QR code as a PDF attachment. That QR code is scanned at the entrance — a printed or digital ticket both work. ## I did not receive my ticket, what now? First check your spam or junk folder and whether you used the correct email address. Through your account area on the organiser's subdomain you can always view and download your tickets again. Still stuck? Contact the organiser. ## Can I cancel my ticket or get a refund? The cancellation and refund policy is set by the event organiser, not by MijnEvent. For a cancellation or refund, contact the organiser directly. ## Can I resell my ticket? If the organiser has enabled resale, you offer your ticket securely through the platform. The buyer pays, you are automatically refunded and the ticket transfers to the new owner — preventing black-market sales and duplicate QR codes. ## How do gift cards work? At participating organisers you buy a gift card that the recipient can use as a payment method for tickets. You can easily check the balance on the balance-check page using the code on the card. ## Can I withdraw a purchased gift card? Yes. You have a statutory 14-day cooling-off period: a gift card that is still entirely unused can be withdrawn within 14 days of purchase for a full refund. Sign in to "My gift cards" on the organiser's subdomain: the first withdrawal is processed instantly with a mandatory reason. If you already used that one-off instant withdrawal, you send a request with a reason that the organiser reviews — you will hear by e-mail whether it is approved. ## Can visitors create their own VAT invoice? Yes. Sign in to "My tickets" on the organiser's subdomain, open your paid order and choose "Request VAT invoice". You fill in your company details (name, address and optionally your VAT and Chamber of Commerce number) and instantly generate a legally compliant PDF invoice, with the organiser as the issuer and the correct VAT rate. The invoice stays stored with your order so you can download it again later. Alongside the PDF you can download it as a UBL file: the machine-readable e-invoice following the Dutch NLCIUS standard (EN 16931), which accounting software reads in directly. You arrange it yourself, so the organiser doesn't have to do a thing — they simply see the created invoices in their admin area. ## Read more - [For visitors](https://mijnevent.app/en/visitors) - [About resale](https://mijnevent.app/en/resale) - [About gift cards](https://mijnevent.app/en/gift-cards) - [Blog: download your tickets after purchase](https://mijnevent.app/en/blog/download-tickets-after-purchase) - [Blog: ticket resale for visitors](https://mijnevent.app/en/blog/ticket-resale-for-visitors) Frequently asked questions ## Payments and Mollie How Mollie Connect works, transaction fees, payouts and PSD2. ## What is Mollie Connect and how does it work? Mollie Connect is the secure OAuth connection that links your own Mollie account to MijnEvent. Buyer payments then flow directly through your Mollie account, while MijnEvent only settles the platform fee. ## Where does the money from my ticket sales go? Straight into your own Mollie account. MijnEvent only charges a platform fee via Mollie and never holds buyers' money at any point. ## What are the transaction fees? Mollie's transaction fees are separate from MijnEvent and are charged to you directly by Mollie. For iDEAL | Wero, Mollie currently charges € 0.32 per successful transaction; this fee applies per order, not per ticket. ## Which payment methods are supported? All methods your Mollie profile allows, including iDEAL | Wero, credit card, Bancontact, Apple Pay and more. You decide which ones to enable. ## Is MijnEvent PSD2 compliant? Yes. Because the money never runs through MijnEvent but goes straight to your regulated Mollie account, we comply with the PSD2 rules on holding third-party funds. You avoid the risk of a platform that holds on to your revenue. ## How quickly am I paid out? Payouts run through Mollie according to your own Mollie settings, directly to your bank account. MijnEvent never sits between you and your money. ## What is the MijnEvent platform fee and how is it charged? A flat amount per paid ticket (€ 0.50 on Pay as you go, € 0.25 on Organiser), including VAT. The fee is settled automatically via Mollie at the moment of payment; free tickets are always fee-free. ## Read more - [Pricing and fees](https://mijnevent.app/en/pricing) - [Blog: who holds your ticket money](https://mijnevent.app/en/blog/who-holds-your-ticket-money) - [Blog: supported payment methods](https://mijnevent.app/en/blog/supported-payment-methods) - [Blog: connect your Mollie account](https://mijnevent.app/en/blog/connect-your-mollie-account) Frequently asked questions ## Privacy and security GDPR, data processing, the data processing agreement, DPIA and where your data lives. ## How does MijnEvent handle personal data? We process personal data in line with the GDPR and only collect what is needed for ticket sales and access control. Visitor data is anonymised after the retention period ends. ## Where is my data stored? All data is stored within the European Union (AWS Frankfurt region, eu-central-1). There is no standard transfer of personal data outside the EU. ## Is there a data processing agreement (DPA)? Yes. Organisers who process personal data through MijnEvent can rely on our data processing agreement. It is available in full on the DPA page. ## What is a DPIA and has one been carried out? A DPIA (Data Protection Impact Assessment) evaluates the privacy risks of the data processing. MijnEvent has produced a DPIA; you can find the summary on the DPIA page. ## Who are the sub-processors? We work with a limited number of regulated sub-processors, for hosting, payments via Mollie and email delivery among others. The current overview is on the security page. ## How secure is my account? Logging in uses a passwordless magic link, with optional two-factor authentication (2FA). Sensitive data and payment tokens are stored encrypted. ## Read more - [Privacy policy](https://mijnevent.app/en/privacy) - [Data processing agreement (DPA)](https://mijnevent.app/en/data-processing-agreement) - [DPIA](https://mijnevent.app/en/dpia) - [Security and sub-processors](https://mijnevent.app/en/security) - [Blog: privacy and email masking](https://mijnevent.app/en/blog/privacy-email-masking) Frequently asked questions ## Technical and integrations API, embed widget, your own subdomain, the check-in app and accessibility. ## Does MijnEvent have an API? Yes, and it is included on every plan. Every organiser has a public, read-only events API on their own subdomain: published events, ticket types, prices and availability, in JSON and without a key. On top of that there are embed widgets for your own site and MCP and A2A endpoints, so AI agents can find your events. Need more — your own tokens, write actions or webhooks — then we build that on request: email api@mijnevent.nl. ## Can I integrate ticket sales into my own website? Yes. With the embed widget you place ticket sales directly on your existing website, so visitors buy without leaving your site. ## Do I get my own subdomain? Yes. Every organisation gets its own subdomain, for example yourorganisation.mijnevent.nl, where your events and sales run. ## Is there a check-in app? Yes. There is a native check-in app for iOS and Android for inspectors, with an offline mode for venues with poor internet. For those who prefer the browser there is also a web-based check-in. ## Is MijnEvent accessible (WCAG)? Accessibility is a core requirement, not an afterthought: the ticket forms and checkout meet WCAG AA. This lets as many visitors as possible buy tickets independently and without barriers. ## Read more - [Integrations and embed](https://mijnevent.app/en/integrations) - [All features](https://mijnevent.app/en/features) - [Check-in](https://mijnevent.app/en/check-in) - [Accessibility](https://mijnevent.app/en/accessibility) - [Blog: check-in and QR scanning](https://mijnevent.app/en/blog/check-in-and-qr-scanning) - [Blog: the European Accessibility Act](https://mijnevent.app/en/blog/european-accessibility-act-accessible-ticketing) # Question not answered? We are happy to help you personally. Send us a message and we will think along with you. [Contact us](https://mijnevent.app/en/contact) [Browse the knowledge base](https://mijnevent.app/en/knowledge-base)