# Knowledge base for organizers — MijnEvent Knowledge base # How can we help you? Answers to frequently asked questions, step-by-step guides, and technical documentation for organisers and visitors. Search the knowledge base All Getting started Events Tickets Payments Resale Accessibility Privacy & security Modules Integrations Short answer ## What will you find in the MijnEvent knowledge base? The MijnEvent knowledge base is the public manual for the platform: 99 articles with step-by-step explanations for organisers and visitors, spread across 9 categories — getting started, events, tickets, payments, resale, accessibility, privacy & security, modules and integrations. You search by keyword or filter by category, and every article states its reading time. All articles are freely accessible, without an account or login. The most common question is answered right here: selling through MijnEvent costs a flat fee per paid ticket of €0.50 incl. VAT on Pay as you go, or €0.25 plus €14.95 once per event on the Organizer plan. Free tickets are always free of charge. Payments run through your own Mollie account, so the revenue lands with you directly; on top of that Mollie charges €0.32 per successful iDEAL | Wero transaction, per order and not per ticket. If you get stuck, we reply within one working day. # Categories All Getting started Events Tickets Payments Resale Accessibility Privacy & security Modules Integrations # All articles [ Modules ### Attendee mailings: reach exactly the right group, QR codes included Email your ticket buyers, renters, course participants or members straight from the dashboard — step by step with screenshots. Pick an audience with a live count, write with placeholders, send a test, and see the QR-code email your visitor receives. Read article ](https://mijnevent.app/en/blog/attendee-mailings-walkthrough-in-practice) [ Tickets ### Sell gift cards and issue them yourself Let visitors give credit as a present in your brand style: a beautiful PDF with a personal message, redeemed right at checkout with a balance that stays available. Or issue free cards to sponsors and volunteers. Read article ](https://mijnevent.app/en/blog/sell-gift-cards-for-your-event) [ Tickets ### Peak sales without the stress: how the virtual waiting room works Hundreds of visitors the second your sale opens? The virtual waiting room puts everyone in a digital queue: a fair draw, a live position and checkout in small batches. Part of the Custom plan, available on request. Read article ](https://mijnevent.app/en/blog/virtual-waiting-room-for-peak-sales) [ Integrations ### Members free, non-members pay: connect ticketing to your club website Let members get their member price or a free ticket automatically through your own website, while non-members pay the regular rate — with member prices, members-only ticket types, API keys and a signed member token that stays in sync. Read article ](https://mijnevent.app/en/blog/members-free-non-members-pay) [ Tickets ### Free events with ticketing: benefits, free entry and kids' tickets A free event benefits from tickets too — for capacity, check-in, communication and fewer no-shows. From benefits and kids' tickets to community and internal company events. Free tickets are completely free of charge: no price, no fee. Read article ](https://mijnevent.app/en/blog/free-events-with-ticketing) [ Getting started ### Register your organisation with MijnEvent Step-by-step guide through the registration process: from creating an account to activating your own subdomain. Read article ](https://mijnevent.app/en/blog/registering-your-organisation) [ Getting started ### Connect your Mollie account How to connect your existing or new Mollie account via OAuth, so that payments land directly in your bank account. Read article ](https://mijnevent.app/en/blog/connect-your-mollie-account) [ Payments ### Create a Mollie account as a club or foundation What to have ready before you start (Chamber of Commerce registration, club bank account, board), the sign-up steps and the three most common pitfalls — explained for treasurers. Read article ](https://mijnevent.app/en/blog/create-a-mollie-account-as-a-club) [ Events ### Why small events deserve tickets too A ticket is a commitment: fewer no-shows, visible scarcity, a professional impression and knowing live who is inside — sometimes even required by venue or permit. Read article ](https://mijnevent.app/en/blog/why-small-events-deserve-tickets) [ Events ### Create and publish your first event Learn how to create an event, configure ticket types, add a description and publish the event for visitors. Read article ](https://mijnevent.app/en/blog/creating-your-first-event) [ Events ### Set ticket types and capacity Guide on creating multiple ticket types per event, setting maximum quantities and prices. Read article ](https://mijnevent.app/en/blog/ticket-types-and-capacity) [ Events ### Capacity groups: share one capacity across ticket types Let adult, child and combo tickets draw from one shared pool of, say, 500 places. With optional sub-limits, a per-group "X places left" display toggle and built-in oversell protection. Read article ](https://mijnevent.app/en/blog/capacity-groups-shared-capacity) [ Events ### Set service fees per ticket type As an organiser you can add a custom service-fee line per ticket type, visible to buyers during checkout. Read article ](https://mijnevent.app/en/blog/service-fees-per-ticket-type) [ Tickets ### Download tickets after purchase As a visitor you automatically receive your tickets by e-mail as a PDF attachment. Learn what to do if you have not received them. Read article ](https://mijnevent.app/en/blog/download-tickets-after-purchase) [ Tickets ### Check-in and QR scanning for inspectors How does the check-in system work? Guide for door staff: sign up via invitation link, set a PIN and scan tickets at the entrance. Read article ](https://mijnevent.app/en/blog/check-in-and-qr-scanning) [ Tickets ### Point of sale: sell tickets at the door Sell tickets on the spot from the check-in app on iPhone or iPad: every ticket type with live availability, payment by cash or your own card terminal, and the buyer walks straight in. The sale counts towards your revenue like any other order. Read article ](https://mijnevent.app/en/blog/door-sales-sell-tickets-at-the-entrance) [ Tickets ### Invite inspectors and set a PIN How to invite door staff for a specific event and how they set their PIN for quick repeated sign-in on the scanner app. Read article ](https://mijnevent.app/en/blog/invite-inspectors-and-pin) [ Payments ### Which payment methods does MijnEvent support? MijnEvent supports all payment methods allowed by your Mollie profile, including iDEAL | Wero, Bancontact, credit card and more. Read article ](https://mijnevent.app/en/blog/supported-payment-methods) [ Payments ### Payouts and invoices as an organiser Payments go directly to your Mollie account. Here you will learn how payouts work and where to find your platform invoices. Read article ](https://mijnevent.app/en/blog/payouts-and-invoices) [ Payments ### Create discount codes for your event Create discount codes with a fixed amount or percentage, set an expiry date and a maximum usage limit. Read article ](https://mijnevent.app/en/blog/create-discount-codes) [ Resale ### How does ticket resale work as a visitor? Step-by-step: list your ticket, set an asking price and find out what happens once a buyer purchases your ticket. Read article ](https://mijnevent.app/en/blog/ticket-resale-for-visitors) [ Resale ### Enable resale as an organiser Per ticket type you can enable or disable resale and set a maximum resale price. Here is how. Read article ](https://mijnevent.app/en/blog/enable-resale-as-organiser) [ Tickets ### Enable waitlist for sold-out tickets Turn on the waitlist per ticket type, so that interested visitors are automatically notified when tickets become available. Read article ](https://mijnevent.app/en/blog/enable-waitlist) [ Getting started ### Magic login and two-factor authentication MijnEvent is passwordless via magic links. Learn how to enable two-factor authentication (TOTP) for extra security. Read article ](https://mijnevent.app/en/blog/magic-login-and-2fa) [ Getting started ### Configure your subdomain and branding Your MijnEvent environment runs on a custom subdomain. Learn how to set your brand colours, logo and name in the control panel. Read article ](https://mijnevent.app/en/blog/subdomain-and-branding) [ Events ### View statistics and export data as CSV Track sales and check-ins in real time in the control panel and easily export orders or visitor data as a CSV file. Read article ](https://mijnevent.app/en/blog/statistics-and-csv-export) [ Accessibility ### MijnEvent and WCAG AA accessibility What does WCAG AA mean for your ticket page and how does MijnEvent ensure that every part is accessible to everyone? Read article ](https://mijnevent.app/en/blog/wcag-aa-accessibility) [ Accessibility ### The European Accessibility Act and your ticket sales Since 28 June 2025, accessible online ticket sales have been a legal requirement. What the EAA asks in practice and how MijnEvent makes you compliant in one move. Read article ](https://mijnevent.app/en/blog/european-accessibility-act-accessible-ticketing) [ Privacy & security ### Why buyer e-mail addresses are masked Privacy by design: addresses are masked by default in the dashboard, findable via exact search, and every reveal is logged. Read article ](https://mijnevent.app/en/blog/privacy-email-masking) [ Getting started ### Which pricing plan suits my organisation? Compare Pay as you go, Recurring and the Annual plan: when to choose which plan and how do the platform fees work? Read article ](https://mijnevent.app/en/blog/which-plan-fits-your-event) [ Getting started ### Become an ambassador: share a link and earn Know someone who wants to organise an event? Share your personal link and earn up to €750 once that organiser sells their first tickets. No account needed. Read article ](https://mijnevent.app/en/blog/become-an-ambassador-and-earn) [ Payments ### The second bill: what payment processing really adds to your ticket sales When comparing ticketing platforms, organisers look at the platform fee. But there is a second bill: the cost of the payment itself. What it is, how it adds up, and why it scales with orders rather than tickets. Read article ](https://mijnevent.app/en/blog/payment-costs-ticket-sales-the-second-bill) [ Events ### Multilingual ticket sales: your visitors now pick their own language Tell your dashboard which languages your visitors speak and the entire sales side follows: ticket pages, e-mails, storefronts and FAQs. Visitors get the right language automatically and can switch with one click. Read article ](https://mijnevent.app/en/blog/multilingual-ticket-sales-visitors-choose-their-language) [ Modules ### Automatic membership renewal: collecting fees within Dutch renewal law Automatic renewal saves your club a pile of chasing work, but the law has rules about cancelling. Here is how renewal works in MijnEvent, and how to keep it clean. Read article ](https://mijnevent.app/en/blog/automatic-membership-renewal-dutch-law) [ Modules ### The evacuation record: why the day after your event matters for the next permit An evacuation — real or drilled — is only finished once it is on paper. What belongs in an evacuation record, why the municipality asks for it, and how to make the record write itself instead of reconstructing it afterwards? Read article ](https://mijnevent.app/en/blog/evacuation-record-event-evidence) [ Modules ### Weather monitoring in your safety plan: how KNMI warnings land in your alerts and logbook automatically Almost every safety-plan format has a 'weather monitoring' section — and almost nobody fills it in concretely. The Safety & Permit module pulls the KNMI warning code for your event location every hour and turns it into a demonstrable process. Read article ](https://mijnevent.app/en/blog/knmi-weather-alerts-event-safety-plan) [ Modules ### The rental calendar: seeing occupancy, blocking days and booking by phone The daily work in the rentals module: one monthly view of what is taken, a day closed off for maintenance, and the customer who calls put down straight away. Read article ](https://mijnevent.app/en/blog/rental-calendar-blocking-and-phone-bookings) [ Resale ### Europe goes after ticket touting: what the new rules mean for organisers From sky-high World Cup tickets to a British price cap and a European law in the making — resale is back in the spotlight this summer. What is actually happening, and what can you do as an organiser without waiting for Brussels? Read article ](https://mijnevent.app/en/blog/ticket-touting-europe-resale-rules-2026) [ Modules ### The safety plan for your event: what goes in it, and how to substantiate your crowd monitoring Your permit lives or dies with your safety plan. What has to be in it, what the safety region actually wants to see, and how do you substantiate the hardest part — crowd monitoring — with a demonstrable process instead of nice words? Read article ](https://mijnevent.app/en/blog/event-safety-plan-crowd-monitoring) [ Modules ### Safety & permit: live view of your inflow, and your permit substantiated The free Safety & permit module puts the scans you already do to work: live gate monitoring, alerts on unusual crowding, an evacuation button with emergency routes on every steward phone, and a report for the municipality. Read article ](https://mijnevent.app/en/blog/safety-permit-module-gate-monitoring) [ Modules ### Email your attendees from the dashboard: reach exactly the right group, QR codes included Email your ticket buyers, renters, course participants or members straight from MijnEvent — practical info beforehand, a thank-you afterwards, and an emergency announcement when it matters. Read article ](https://mijnevent.app/en/blog/email-your-attendees-from-the-dashboard) [ Privacy & security ### Event feedback: ask the visitors who were actually there what they thought After your event, send one short survey to those who checked in, and see the results guaranteed anonymous — with charts, response rate and town distribution. Read article ](https://mijnevent.app/en/blog/event-feedback-hear-what-visitors-thought) [ Modules ### Event feedback in practice: from finished event to anonymous results dashboard A complete walkthrough with screenshots: the question wizard, the invitation email, responding on a phone and the dashboard with response rate, NPS and towns. Read article ](https://mijnevent.app/en/blog/event-feedback-walkthrough-in-practice) [ Payments ### Early bird without the busywork: let the price change itself New: price periods per ticket type. Give your super early bird a name, a window and a discount — the price switches automatically. No separate ticket types, no manually moving leftover stock. Read article ](https://mijnevent.app/en/blog/early-bird-price-periods-automatic) [ Events ### Sending a floor plan: attachments on your confirmation email You can now send one file along with every confirmation email — a floor plan, directions or rental terms. With clear limits, because an oversized message never arrives. Read article ](https://mijnevent.app/en/blog/attachment-with-your-confirmation-email) [ Modules ### Link a floor plan and price your tiers: seating setup per event On the new Reserved seating tab you link a floor plan to your event, assign tiers, rows and standing areas to your ticket types, and see before saving whether every seat has a price. Read article ](https://mijnevent.app/en/blog/setting-up-reserved-seating-per-event) [ Modules ### Swapping your seat after buying: pick another chair yourself Fancy sitting a bit more towards the middle after all, or together with someone who booked later? You can move your own seat from your account — free, as long as you stay in the same price tier. Read article ](https://mijnevent.app/en/blog/swapping-your-seat-after-buying) [ Modules ### A separate FAQ per module: questions about that product line only Every module has its own 'Frequently asked questions' tab with its own switch. On an event, the module questions you have switched on appear alongside your organisation-wide questions. Read article ](https://mijnevent.app/en/blog/a-separate-faq-per-module) [ Privacy & security ### Since 2 August your AI has to introduce itself: what the AI Act asks of organisers The AI Act's transparency rules have applied since 2 August 2026. A chatbot on your event site, AI imagery in your promo — here's what you must arrange, and what you don't. Read article ](https://mijnevent.app/en/blog/ai-act-transparency-chatbots-events) [ Events ### Multi-day event? Copy your time slot day schedule to the other days in one go New in the dashboard: put the time slot schedule of one day onto the other days of your event in a single action. The times stay identical, every copy starts at zero sold, and running it twice is harmless. Read article ](https://mijnevent.app/en/blog/time-slots-copy-day-schedule-multi-day-events) [ Modules ### Buying and spending a city voucher A city voucher is one balance you spend across the whole town centre. Buy it online, pick an amount and add it to Apple or Google Wallet. At every participating shop you draw from that same balance. Read article ](https://mijnevent.app/en/blog/buying-and-spending-a-city-voucher) [ Events ### Creating an event with the AI assistant Not keen on filling in a blank form with ten fields? Tell the AI assistant in plain language what you're organising. It asks the questions it still needs, turns your answers into a complete draft event, and offers to write the description for you. Read article ](https://mijnevent.app/en/blog/create-an-event-with-the-ai-assistant) [ Privacy & security ### Handling a GDPR request: access and erasure in your dashboard A visitor asks for their data or wants to be erased. In Dashboard → Privacy & GDPR you look them up, download everything you hold on them as JSON, or anonymise their personal data irreversibly. Read article ](https://mijnevent.app/en/blog/handling-gdpr-requests) [ Integrations ### Integrating ticket sales: embed, API and member linking Sell tickets where your visitors already are: on your own website. Paste the embed onto your page, or go a step further with an API key and a member link that shows your members their member price automatically. Read article ](https://mijnevent.app/en/blog/integrate-ticket-sales-embed-api-members) [ Modules ### Redeeming a city voucher as a shop Does your shop take part in the city voucher? Then you redeem one at the till in seconds — no extra terminal and no MijnEvent account. Scan, type the amount, done. Read article ](https://mijnevent.app/en/blog/redeeming-a-city-voucher-as-a-shop) [ Events ### Setting up your own FAQ — with a little help from AI Dashboard → FAQ is the list your visitors get to see. It is off by default, and you fill it yourself: with your own questions, with a set of standard ones, or with AI suggestions you review first. Read article ](https://mijnevent.app/en/blog/setting-up-your-own-faq) [ Privacy & security ### The activity log: who did what and when in your organisation Dashboard → Activity holds the complete logbook of your organisation: time, who, which action and which subject. Only the owner can reach it, and nobody can change anything in it afterwards. Read article ](https://mijnevent.app/en/blog/the-activity-log-who-did-what) [ Integrations ### Newsletter integration: let visitors subscribe at checkout Connect your newsletter service to MijnEvent and let visitors subscribe with one GDPR-proof checkbox during checkout. Read article ](https://mijnevent.app/en/blog/connect-your-newsletter-at-checkout) [ Modules ### Draw your own hall: the floor plan editor With the new floor plan editor in your dashboard you build your own hall: generate sections with rows and seats, tag wheelchair spaces and price tiers, place the stage and entrances, and publish. Or send us your plan — then we set up every hall for free. Read article ](https://mijnevent.app/en/blog/seat-map-editor-draw-your-own-hall) [ Modules ### Reserved seating: let visitors pick their own seat The reserved-seating module sells numbered seats: visitors choose their spot on an on-brand floor plan or through a full, accessible list. Double-selling is technically impossible, and the seat travels along on the ticket, the wallet pass and the scanner. Read article ](https://mijnevent.app/en/blog/reserved-seating-and-floor-plans) [ Modules ### AI helpers in your dashboard: the setup work handled, the control yours Two AI assistants in your dashboard: one builds your event while you type, the other drafts a confirmation email. Both hand you a draft you still adjust — and if the AI goes down, you simply carry on. Read article ](https://mijnevent.app/en/blog/ai-helpers-in-the-dashboard) [ Modules ### Creating a rental item: price, deposit, availability and handling the booking From an empty module to a bookable canoe: create the item, set a day rate and a deposit, add units, block maintenance days and tick the booking off from Picked up to Returned. Read article ](https://mijnevent.app/en/blog/creating-a-rental-item-price-deposit-availability) [ Payments ### Festivals are selling out later this year: how to adapt your ticket sales Dutch festivals aren't selling out this summer and visitors keep waiting longer to buy. Here's what that shift means for your event, and how to keep a grip on your sales anyway. Read article ](https://mijnevent.app/en/blog/festivals-selling-out-later-adapt-ticket-sales) [ Modules ### Free to use as a shop or food truck — and earn a little extra as an ambassador As a shop in a city card programme or as a food truck operator you use MijnEvent for free: your participation costs you nothing. And if you know an association, municipality or organiser that could use MijnEvent too, you can earn a little extra as an ambassador. Read article ](https://mijnevent.app/en/blog/become-an-ambassador-shops-and-food-trucks) [ Modules ### MijnEvent or Stadsie for your city card? The question that matters: where does the money sit After the Groupcard bankruptcy — €14 million gone, over a hundred municipalities hit — the key question for any city card is not which features, but where the money sits. We compare MijnEvent with Stadsie. Read article ](https://mijnevent.app/en/blog/city-card-platform-mijnevent-or-stadsie) [ Modules ### The food truck portal: operators manage their own truck, menu and register Invite a food truck operator by email and they manage their own orders, menu and register from then on — in their own mobile portal, without access to your admin area. Read article ](https://mijnevent.app/en/blog/food-truck-portal-for-operators) [ Privacy & security ### The Groupcard bankruptcy: how €14 million in balances evaporated — and why that cannot happen at MijnEvent Over a hundred municipalities, some €14 million in balances, passes worthless overnight. The Groupcard bankruptcy exposes exactly what happens when card money sits with a platform — and how it can be done differently. Read article ](https://mijnevent.app/en/blog/groupcard-bankruptcy-what-mijnevent-does-differently) [ Modules ### Topping up your city card: how to add new credit to your pass Scan the QR code on your city card or type the card code, pick an amount and pay with iDEAL | Wero. The credit lands on your card instantly — even on an empty or expired pass. Read article ](https://mijnevent.app/en/blog/top-up-your-city-card) [ Modules ### Your city card in Apple Wallet or Google Wallet: the balance travels with you Add your city voucher or city card to Apple Wallet or Google Wallet with one tap. The balance lives on the pass and moves in real time: paying at a shop or topping up pushes an update straight to your phone. Read article ](https://mijnevent.app/en/blog/city-card-in-apple-and-google-wallet) [ Modules ### Cashless payments with a digital wallet: no more tokens Visitors top up online with iDEAL | Wero and always carry their bar credit as a QR code. Every balance change is recorded in a tamper-proof ledger — the balance always adds up. Read article ](https://mijnevent.app/en/blog/cashless-payments-with-a-digital-wallet) [ Modules ### Issuing a city voucher for your town: keeping the money local One issuer, one local voucher, spendable at every participating shop. Buying is online with iDEAL | Wero, redeeming works in parts, and double-spending is technically impossible. Read article ](https://mijnevent.app/en/blog/city-voucher-for-your-town) [ Modules ### Selling courses and workshops with a series pass: one sign-up, every class Offer course series with groups and a class schedule. Participants sign up for the whole series in one go, pay with iDEAL | Wero and receive a series pass with a QR code that is valid for every class. Read article ](https://mijnevent.app/en/blog/courses-and-workshops-with-a-series-pass) [ Modules ### Selling merchandise with pickup at your event: how the web shop module works Sell shirts, hoodies and other merchandise in advance through your own web shop at /shop. Visitors pay with iDEAL | Wero, receive a collection pass with a QR code and pick their order up at the event — with no risk of overselling. Read article ](https://mijnevent.app/en/blog/selling-merchandise-with-pickup-at-your-event) [ Modules ### Selling memberships and season passes: from sign-up to a membership card with QR Sell memberships, season passes and supporter passes through your own sign-up page. Members pay with iDEAL | Wero, receive a digital membership card with a QR code and member number, and automatically get the member rate on your ticket sales. Read article ](https://mijnevent.app/en/blog/selling-memberships-and-season-passes) [ Modules ### White label: your city card on your own domain, without a trace of MijnEvent For municipalities and business associations that want to run the city card entirely as their own product: own domain name, own branding down to the emails and the shop environment — and no MijnEvent references anywhere. Read article ](https://mijnevent.app/en/blog/white-label-city-card-own-domain) [ Modules ### Confirmation emails in your own tone: customise them per module Every module dashboard now has an Emails tab: adjust the subject, greeting, body and sign-off of each confirmation email. Empty fields fall back to the default text, and placeholders like \[naam\] are filled in automatically. Read article ](https://mijnevent.app/en/blog/customize-confirmation-emails-per-module) [ Privacy & security ### Photos and video at your event: what portrait rights and the GDPR require An aftermovie, shots for next year's promo, visitors filming with their phones — two laws apply. Here's how to handle it properly. Read article ](https://mijnevent.app/en/blog/photos-video-events-portrait-rights-gdpr) [ Modules ### Your city card page in your own look: header photo, logo and sponsors Upload a header photo and logo for your city card programme and the public purchase and balance pages carry your branding right away. Also new: a sponsor block — "Made possible by", with name, logo and link, in the order you choose. Read article ](https://mijnevent.app/en/blog/city-card-page-own-branding-and-sponsors) [ Events ### Selling tickets and raising extra money for your charity: here's how Organising a benefit, charity run or fundraiser? Sell tickets, hand out free entry fee-free and switch on the donation field: MijnEvent charges no fee on donations, and revenue lands directly in your own account. Read article ](https://mijnevent.app/en/blog/tickets-and-donations-for-charities) [ Modules ### Your parking pass in your wallet — with your license plate on the pass A parking or camper booking is now a wallet pass: period, location and spot on the front, and if you entered your license plate when booking, it is right there too. At the gate the crew scans the QR — or simply your plate. Read article ](https://mijnevent.app/en/blog/parking-pass-in-your-wallet-with-license-plate) [ Modules ### Your membership card in your wallet: member number and QR always on you The digital membership card now also lives in Apple Wallet and Google Wallet: member number, name, plan and validity on the pass, with the same QR code that gets scanned at the door for entry or the member rate. Read article ](https://mijnevent.app/en/blog/membership-card-in-your-wallet) [ Integrations ### Selling tickets in WordPress (without a plugin) MijnEvent has no WordPress plugin, and you don't need one. You copy the embed code from your dashboard, paste it into a Custom HTML block, and ticket sales run on your own page. Including the pitfalls WordPress can throw at you. Read article ](https://mijnevent.app/en/blog/sell-tickets-in-wordpress) [ Tickets ### Your ticket in Apple Wallet or Google Wallet: always at hand Lost paper ticket, or digging through your inbox at the entrance? No longer necessary: visitors add their MijnEvent ticket to Apple Wallet or Google Wallet with a single tap. The QR code lives inside the pass — even offline — and check-in gets noticeably faster. Read article ](https://mijnevent.app/en/blog/tickets-in-apple-wallet-and-google-wallet) [ Modules ### A PDF proof with every order: print it, forward it, show it offline Every module order now comes with a PDF attached to the confirmation email: booking confirmation, city card, membership card, series pass or pickup receipt — branded, with a QR code and exactly the fields that belong to it. Read article ](https://mijnevent.app/en/blog/pdf-proof-with-every-order) [ Privacy & security ### Why MijnEvent doesn't place tracking pixels (and how to measure conversions anyway) A Meta pixel, Google Tag Manager or TikTok tag on your event page? We deliberately don't do that. Here's how to measure your campaigns anyway — on your own website, where it belongs. Read article ](https://mijnevent.app/en/blog/tracking-pixels-measuring-conversions-on-your-own-website) [ Privacy & security ### What does your ticket platform do with all that visitor data? Here: as little as possible Date of birth, full address — many ticket platforms ask for more than a ticket needs. We ask for a name and an email address, and beyond that we do nothing with your visitors' data. Read article ](https://mijnevent.app/en/blog/what-does-your-ticket-platform-do-with-visitor-data) [ Payments ### How visitors create their own VAT invoice Business visitors now sort out their own VAT invoice via 'My orders' — without you as the organiser having to lift a finger. Read article ](https://mijnevent.app/en/blog/create-your-own-vat-invoice) [ Modules ### Rental deposits: paid online, automatically back after return Set a deposit per rental item. The renter pays it online on top of the rental sum — as a separate line in checkout, email and PDF. After return you send it back in one action. No more cash-deposit hassle. Read article ](https://mijnevent.app/en/blog/rental-deposit-online-and-automatically-back) [ Modules ### A donation field at ticket checkout: let visitors chip in voluntarily Switch on a voluntary donation field at checkout per event. Visitors donate on top of their tickets with their own amount, and MijnEvent charges no platform fee on donations — the full amount goes to you. Read article ](https://mijnevent.app/en/blog/donation-field-at-ticket-checkout) [ Tickets ### Sponsors on your tickets: give your partners a spot on the ticket PDF Put your event sponsors at the bottom of the ticket PDF, under the heading 'Made possible by'. You add sponsors with a logo once, switch the display on per event, and their logo travels with every ticket. Read article ](https://mijnevent.app/en/blog/sponsors-on-your-tickets) [ Payments ### Demo mode: test your whole event before going live With demo mode you run your complete sales flow with test orders through Mollie's test environment — no real money, no real tickets. Perfect for checking your event page, prices and confirmation email before real sales begin. Read article ](https://mijnevent.app/en/blog/demo-mode-test-your-event-before-going-live) [ Events ### Serving alcohol at your event: how the Dutch Article 35 exemption works Pouring a beer or a glass of wine at your festival, parade or club party in the Netherlands? You usually need an exemption. Here is how Article 35 of the Alcoholwet works. Read article ](https://mijnevent.app/en/blog/serving-alcohol-events-dutch-licence) [ Integrations ### Connect ticketing to your existing website (with code examples) Add MijnEvent as drop-in ticketing on your own site: one script line for the widget, four templates in your own branding that also drive your event pages, and a signed member token for member prices. Includes a PHP example. Read article ](https://mijnevent.app/en/blog/connect-ticketing-to-your-website) [ Events ### Fewer no-shows: staying in touch with your visitors until the gate Someone buys a ticket, and then it goes quiet until the night itself. That silence is exactly where you lose visitors. Here's how to communicate between purchase and gate — without breaking the rules. Read article ](https://mijnevent.app/en/blog/fewer-no-shows-staying-in-touch-with-visitors) [ Privacy & security ### Whose account holds your ticket money? The payout model organisers underestimate With many ticket platforms your revenue lands on their account first. That's actually odd — it's your money, but you have no control over it. Here's how it works at MijnEvent, and why Mollie lets you reach your own money fairly and fast. Read article ](https://mijnevent.app/en/blog/who-holds-your-ticket-money) [ Events ### Music licensing at your event: how Buma/Stemra and Sena work Playing music at your festival, parade, sports day or theatre show? You almost always owe music royalties. Here's a clear breakdown of who collects what and how to settle it in one go. Read article ](https://mijnevent.app/en/blog/music-licensing-events-buma-sena) [ Resale ### Ticket fraud peaks in festival season: how to protect your audience As festival season kicks off, fake sellers work overtime. What ticket fraud has to do with your event — and what you as an organiser can do to keep your audience out of harm's way. Read article ](https://mijnevent.app/en/blog/ticket-fraud-protecting-your-audience) [ Events ### Can you earn back the cost of your ticketing system? Yes — in two ways A voluntary donation at checkout and service fees you set yourself: two switches that let you recoup the cost of selling tickets — and both go straight to your own account. Read article ](https://mijnevent.app/en/blog/earn-back-your-ticketing-costs) [ Payments ### Sell tickets without high fees — how MijnEvent does it differently How organisers keep more revenue per ticket sold by choosing a fairer pricing structure. Read article ](https://mijnevent.app/en/blog/sell-tickets-without-high-fees) ## No articles found Try a different search term or remove the filter. Frequently asked questions ## Frequently asked questions ## What does it cost to sell tickets through MijnEvent? A flat fee per paid ticket: €0.50 incl. VAT on Pay as you go, with no fixed costs. On the Organizer plan you pay €14.95 once per event and the fee drops to €0.25 per ticket. High volumes go through the Custom plan, from €0.01 per ticket on request. Free tickets are always free of charge. ## Where does my ticket revenue land? In your own bank account. You connect your own Mollie account to MijnEvent; visitors pay into it and MijnEvent only withholds the flat fee per ticket. Mollie charges its own transaction costs on top, currently €0.32 per successful iDEAL | Wero transaction, per order and not per ticket. ## How do I log in as an organiser? With a magic link: you enter your email address and click the link in the email. There is no password. If you log in from an unknown device, we first ask for a six-digit verification code that you receive by email. ## Where are the articles about resale and accessibility? Under the "Resale" and "Accessibility" categories. Click the category tile or type a keyword into the search field at the top of this page; the list filters along instantly. ## My question is not listed. What now? Send us an email through the contact page. We reply within one working day. For a technical question, mention your subdomain and a short description so we can look into it straight away. # Couldn't find the answer? Our team is here to help. Send us an e-mail and we will respond within one business day. For technical questions, please include your subdomain and a short description. [ Contact us ](https://mijnevent.app/en/contact) [ About us ](https://mijnevent.app/en/about)