# Video guides for organisers — MijnEvent Video guides # Everything explained in short videos See in a couple of minutes how something works — in the dashboard and on the visitor side. Want the details? Every video links through to the full article in the knowledge base or on the blog. # Multi-day event? Copy your time slot day schedule to the other days in one go New in the dashboard: put the time slot schedule of one day onto the other days of your event in a single action. The times stay identical, every copy starts at zero sold, and running it twice is harmless. [ Read the article ](https://mijnevent.app/en/blog/time-slots-copy-day-schedule-multi-day-events) [Knowledge base · Events](https://mijnevent.app/en/knowledge-base) # Creating an event with the AI assistant Not keen on filling in a blank form with ten fields? Tell the AI assistant in plain language what you're organising. It asks the questions it still needs, turns your answers into a complete draft event, and offers to write the description for you. [ Read the article ](https://mijnevent.app/en/blog/create-an-event-with-the-ai-assistant) [Knowledge base · Events](https://mijnevent.app/en/knowledge-base) # Setting up your own FAQ — with a little help from AI Dashboard → FAQ is the list your visitors get to see. It is off by default, and you fill it yourself: with your own questions, with a set of standard ones, or with AI suggestions you review first. [ Read the article ](https://mijnevent.app/en/blog/setting-up-your-own-faq) [Knowledge base · Events](https://mijnevent.app/en/knowledge-base) # Peak sales without the stress: how the virtual waiting room works Hundreds of visitors hitting your ticket shop the second sales open? The virtual waiting room puts everyone in a digital queue: a fair draw, a live position and checkout in small batches — no chaos, no advantage for the fastest clickers. [ Read the article ](https://mijnevent.app/en/blog/virtual-waiting-room-for-peak-sales) [Knowledge base · Tickets](https://mijnevent.app/en/knowledge-base) # Your ticket in Apple Wallet or Google Wallet: always at hand Lost paper ticket, or digging through your inbox at the entrance? No longer necessary: visitors add their MijnEvent ticket to Apple Wallet or Google Wallet with a single tap. The QR code lives inside the pass — even offline — and check-in gets noticeably faster. [ Read the article ](https://mijnevent.app/en/blog/tickets-in-apple-wallet-and-google-wallet) [Knowledge base · Tickets](https://mijnevent.app/en/knowledge-base) # Sponsors on your tickets: give your partners a spot on the ticket PDF Put your event sponsors at the bottom of the ticket PDF, under the heading 'Made possible by'. You add sponsors with a logo once, switch the display on per event, and their logo travels with every ticket. [ Read the article ](https://mijnevent.app/en/blog/sponsors-on-your-tickets) [Knowledge base · Tickets](https://mijnevent.app/en/knowledge-base) # Early bird without the busywork: let the price change itself New: price periods per ticket type. Give your super early bird a name, a window and a discount — the price switches automatically. No separate ticket types, no manually moving leftover stock. [ Read the article ](https://mijnevent.app/en/blog/early-bird-price-periods-automatic) [Knowledge base · Payments](https://mijnevent.app/en/knowledge-base) # Event feedback: ask the visitors who were actually there what they thought After your event, send one short survey to those who checked in, and see the results guaranteed anonymous — with charts, response rate and town distribution. [ Read the article ](https://mijnevent.app/en/blog/event-feedback-hear-what-visitors-thought) [Knowledge base · Privacy & security](https://mijnevent.app/en/knowledge-base) # Handling a GDPR request: access and erasure in your dashboard A visitor asks for their data or wants to be erased. In Dashboard → Privacy & GDPR you look them up, download everything you hold on them as JSON, or anonymise their personal data irreversibly. [ Read the article ](https://mijnevent.app/en/blog/handling-gdpr-requests) [Knowledge base · Privacy & security](https://mijnevent.app/en/knowledge-base) # The activity log: who did what and when in your organisation Dashboard → Activity holds the complete logbook of your organisation: time, who, which action and which subject. Only the owner can reach it, and nobody can change anything in it afterwards. [ Read the article ](https://mijnevent.app/en/blog/the-activity-log-who-did-what) [Knowledge base · Privacy & security](https://mijnevent.app/en/knowledge-base) # Safety & permit: live view of your inflow, and your permit substantiated The free Safety & permit module puts the scans you already do to work: live gate monitoring, alerts on unusual crowding, an evacuation button with emergency routes on every steward phone, and a report for the municipality. [ Read the article ](https://mijnevent.app/en/blog/safety-permit-module-gate-monitoring) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Email your attendees from the dashboard: reach exactly the right group, QR codes included Email your ticket buyers, renters, course participants or members straight from MijnEvent — practical info beforehand, a thank-you afterwards, and an emergency announcement when it matters. [ Read the article ](https://mijnevent.app/en/blog/email-your-attendees-from-the-dashboard) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Link a floor plan and price your tiers: seating setup per event On the new Reserved seating tab you link a floor plan to your event, assign tiers, rows and standing areas to your ticket types, and see before saving whether every seat has a price. [ Read the article ](https://mijnevent.app/en/blog/setting-up-reserved-seating-per-event) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Swapping your seat after buying: pick another chair yourself Fancy sitting a bit more towards the middle after all, or together with someone who booked later? You can move your own seat from your account — free, as long as you stay in the same price tier. [ Read the article ](https://mijnevent.app/en/blog/swapping-your-seat-after-buying) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # A separate FAQ per module: questions about that product line only Every module has its own 'Frequently asked questions' tab with its own switch. On an event, the module questions you have switched on appear alongside your organisation-wide questions. [ Read the article ](https://mijnevent.app/en/blog/a-separate-faq-per-module) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Buying and spending a city voucher A city voucher is one balance you spend across the whole town centre. Buy it online, pick an amount and add it to Apple or Google Wallet. At every participating shop you draw from that same balance. [ Read the article ](https://mijnevent.app/en/blog/buying-and-spending-a-city-voucher) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Redeeming a city voucher as a shop Does your shop take part in the city voucher? Then you redeem one at the till in seconds — no extra terminal and no MijnEvent account. Scan, type the amount, done. [ Read the article ](https://mijnevent.app/en/blog/redeeming-a-city-voucher-as-a-shop) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Draw your own hall: the floor plan editor With the new floor plan editor in your dashboard you build your own hall: generate sections with rows and seats, tag wheelchair spaces and price tiers, place the stage and entrances, and publish. Or send us your plan — then we set up every hall for free. [ Read the article ](https://mijnevent.app/en/blog/seat-map-editor-draw-your-own-hall) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Reserved seating: let visitors pick their own seat The reserved-seating module sells numbered seats: visitors choose their spot on an on-brand floor plan or through a full, accessible list. Double-selling is technically impossible, and the seat travels along on the ticket, the wallet pass and the scanner. [ Read the article ](https://mijnevent.app/en/blog/reserved-seating-and-floor-plans) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Creating a rental item: price, deposit, availability and handling the booking From an empty module to a bookable canoe: create the item, set a day rate and a deposit, add units, block maintenance days and tick the booking off from Picked up to Returned. [ Read the article ](https://mijnevent.app/en/blog/creating-a-rental-item-price-deposit-availability) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Topping up your city card: how to add new credit to your pass Scan the QR code on your city card or type the card code, pick an amount and pay with iDEAL | Wero. The credit lands on your card instantly — even on an empty or expired pass. [ Read the article ](https://mijnevent.app/en/blog/top-up-your-city-card) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Cashless payments with a digital wallet: no more tokens Visitors top up online with iDEAL | Wero and always carry their bar credit as a QR code. Every balance change is recorded in a tamper-proof ledger — the balance always adds up. [ Read the article ](https://mijnevent.app/en/blog/cashless-payments-with-a-digital-wallet) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Issuing a city voucher for your town: keeping the money local One issuer, one local voucher, spendable at every participating shop. Buying is online with iDEAL | Wero, redeeming works in parts, and double-spending is technically impossible. [ Read the article ](https://mijnevent.app/en/blog/city-voucher-for-your-town) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Selling courses and workshops with a series pass: one sign-up, every class Offer course series with groups and a class schedule. Participants sign up for the whole series in one go, pay with iDEAL | Wero and receive a series pass with a QR code that is valid for every class. [ Read the article ](https://mijnevent.app/en/blog/courses-and-workshops-with-a-series-pass) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Selling merchandise with pickup at your event: how the web shop module works Sell shirts, hoodies and other merchandise in advance through your own web shop at /shop. Visitors pay with iDEAL | Wero, receive a collection pass with a QR code and pick their order up at the event — with no risk of overselling. [ Read the article ](https://mijnevent.app/en/blog/selling-merchandise-with-pickup-at-your-event) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Rental deposits: paid online, automatically back after return Set a deposit per rental item. The renter pays it online on top of the rental sum — as a separate line in checkout, email and PDF. After return you send it back in one action. No more cash-deposit hassle. [ Read the article ](https://mijnevent.app/en/blog/rental-deposit-online-and-automatically-back) [Knowledge base · Modules](https://mijnevent.app/en/knowledge-base) # Integrating ticket sales: embed, API and member linking Sell tickets where your visitors already are: on your own website. Paste the embed onto your page, or go a step further with an API key and a member link that shows your members their member price automatically. [ Read the article ](https://mijnevent.app/en/blog/integrate-ticket-sales-embed-api-members) [Knowledge base · Integrations](https://mijnevent.app/en/knowledge-base)